Healthy.co.nz FAQs

You can place an order directly through our website by adding products to your cart and completing checkout online.

Please contact us as soon as possible if you need to change an order. If the order has already been packed or dispatched, we may not be able to make changes.

Delivery timeframes can vary depending on your location and the courier network. Most New Zealand orders are delivered within a few working days after dispatch.

Rural delivery can take longer than standard urban delivery. Please allow extra time if your address is rural or remote.

Yes. We ship tracked deliveries so you can follow your order once it has been dispatched.

Tracking details are usually sent by email once your order has been dispatched. Please check your email inbox and spam or junk folder.

Please refer to our Refunds Policy for the latest return and refund information. If you are unsure, contact our team before sending anything back.

Please contact us as soon as possible with your order number and photos if relevant, so our team can help resolve the issue.

If a product is unavailable, it may be temporarily out of stock or awaiting supplier availability. Product availability can change, so please check the product page or contact us for help.

Our team may be able to suggest suitable alternatives based on availability and your general needs. For medical advice or treatment decisions, please speak with a qualified health professional.

Short-dated products are items with a shorter remaining best-before or expiry period. They may be offered at a reduced price.

Please check the product details and our Refunds Policy before purchasing short-dated items, as special conditions may apply.

Practitioner-only products are products that may require guidance from a qualified health practitioner before use.

Availability and purchase requirements may vary by product. Please follow the instructions on the product page or contact our team for help.

healthyRewards is our loyalty programme that lets customers earn rewards and save when shopping with healthy.co.nz.

You can join or access healthyRewards through the healthyRewards button on our website.

Log in through the healthyRewards widget on the website to view your available rewards and account details.

Enter your discount code during checkout. The discount will apply if the code is valid and your order meets the code conditions.

Discount codes may have expiry dates, minimum spend requirements, product exclusions or other conditions. Check the promotion details and make sure the code has been entered correctly.

We can help with general product information and availability. We cannot diagnose, treat or replace advice from your doctor, pharmacist or qualified health practitioner.

Please speak with your doctor, pharmacist or qualified health practitioner before taking supplements if you are pregnant, breastfeeding, taking medication or managing a health condition.

You can contact us by phone on 09 443 2584, toll free on 0800 HEALTHY (432584), or by email at hello@healthy.co.nz.

Customer support hours are Monday to Friday, 8:30am to 5:00pm.

Our outlet store is now permanently closed, but our Auckland-based team is available to help with product and sales enquiries.